Question 1

What is your refund policy?

Accepted Answer

We require a 50 percent nonrefundable deposit for all editing, formatting, and cover design services. We do not offer refunds for cancellations or completed services.

Question 2

Do you publish or print client books?

Accepted Answer

We understand why we get this question; we're Enchanted Ink Publishing after all! However, we do not currently publish or print client work. The company began as a publishing house for our founder, Natalia Leigh, and has grown into a full-service editing and design company. We apologize for any confusion.

Question 3

Can I call you or Zoom/FaceTime you?

Accepted Answer

We are a small company and do not have the ability to take phone calls or video calls. Keeping all communication to email allows us to respond efficiently and keep a detailed log of everything we’ve discussed. We're happy to answer any questions you have through email, so please send them over if you have them. 😁

Question 4

Do you offer packages or package discounts?

Accepted Answer

Yes! We now offer discounted formatting services for clients who book editing or a cover design. You can learn more here. If you need multiple services, please let us know, and we’ll assist you in booking your editing and/or design services in the necessary order.

Question 5

Will I receive my files before paying the final invoice?

Accepted Answer

No, final payment is due before we’ll return edited files, formatted manuscripts, etc. Once the remaining balance has been paid, we will send files over to you. Final files are usually sent the same day of payment, unless you pay after our business hours or on a weekend.

Question 6

Do you have payment plans?

Accepted Answer

We invoice via PayPal, which offers installment options. Please note these options and payment plans are not directly associated with Enchanted Ink Publishing; you'd enter into this agreement with PayPal.